Spa Etiquette

To ensure that guests can enjoy the peaceful sanctuary of 5 Senses Spa, we respectfully request that all visitors keep noise to a minimum. Mobile phones and electronic devices are discouraged.

Check-in

Please check-in at the spa reception at least 15 minutes prior to your scheduled appointment to avoid reduced treatment time.

Special Consideration

Guests who have high blood pressure, heart conditions, allergies, are pregnant or have any other medical complications are advised to consult their doctors before signing up for any spa services. Kindly inform your spa therapist of any existing medical condition.

Cancellation Policy

A 24hr cancellation notice is required to help us re-schedule your appointment. Less than 24 hours notice or “no shows” will incur full charges. This includes gift vouchers which will be reduced in value or made void accordingly.

Refund Policy

Treatments, Gift Vouchers and Retail items are non refundable. Prices may be subject to change.

Valuables

The management accept no responsibility for the loss of money or valuables of any kind brought into the spa premises.

Food & Alcohol

Consumption of food and alcohol within the spa will be at the manager’s discretion.

Smoking

Smoking is prohibited.